Privacy Policy

At www.comfymenu.com, we prioritize your privacy. This policy explains how we collect, use, and protect your personal information when you use our platform, whether you run a restaurant or other business on ComfyMenu, or you are a customer using one of their menus. By using our services, you agree to these terms.

We gather the details we need to run the service, including:

• Account Info: If you create an account, your name, email address and password. Passwords are stored in a scrambled (hashed) form, so we cannot read them.
• Business Info: The name, address, phone and WhatsApp numbers, opening hours, menu, prices and images that a business adds to its ComfyMenu page.
• Orders: When a customer places an order from a menu, we save their name, phone number, what they ordered, the order type and the branch, so the business can see its orders. The order message itself is then sent by the customer from their own WhatsApp.
• Feedback and Offers: If a customer sends a review or report, or claims an offer, we save the details they enter, such as name, email, phone, ratings, message and, where an offer asks for it, birthday.
• Payment Info: Subscription payments are handled by Paystack. We never see or store full card details. We keep a record of each payment (amount, date, reference) and the identifiers Paystack gives us for renewals.
• Usage Data: How menus are used, such as which link or QR code a visit came from, the type of device, and which categories and items were viewed. For account security we also keep the IP address and browser type of login sessions.
• Cookies: We use cookies only to keep you logged in. We do not use advertising or tracking cookies.

We use this data to:

• Provide and maintain our services, including showing menus and passing orders to the right business.
• Process subscription payments and keep a record of them.
• Send you messages about your account and subscription, such as setting or resetting a password, new customer feedback, and reminders before a subscription ends, when it ends, or when a renewal payment fails.
• Show businesses how their menu is used.
• Comply with legal requirements and protect our rights. We send marketing updates only with your consent.

When a customer gives their details through a business's menu (an order, a review, a report or an offer), those details are stored for that business. The business decides how it uses them, and is responsible for treating them fairly and lawfully. We do not use customers' details for our own marketing.

We may share your data with:

• The business whose menu you used, if you are a customer: it receives the details you submitted to it.
• Service providers who help us operate: Paystack (payments), Resend (sending email), Cloudflare (hosting, caching and image storage) and Neon (database hosting). They may process data outside Ghana.
• Legal authorities, if required by law.

We use encryption and secure servers to protect your data, but no method is 100% secure. We strive to keep your information safe.

We keep your data while your account is active and for as long as we need it to provide the service or meet legal and accounting requirements. You can ask us to delete your data at any time.

You can delete your account yourself in the ComfyMenu app: open More, then Password and account, then Delete account, and confirm with your password. This permanently removes your login and the details tied to it, such as your sign-in sessions, notification settings and registered phones. It cannot be undone.

Establishments you belong to keep their menus, orders and other business data. If you are the only admin of an establishment, make another person an admin first (or contact us), because an establishment cannot be left without an admin.

You can also ask us to delete your account and personal data by emailing support@comfymenu.com from the address you signed up with.

Depending on where you are, including under Ghana's Data Protection Act, 2012 (Act 843), you might be able to:

Access, correct, or delete your personal info, restrict how we process your data. Contact us to exercise these rights.

We use cookies only to keep you logged in; you can manage them via browser settings. Our platform may link to third-party sites, like Paystack's payment pages or WhatsApp, so review their privacy policies.

We’ll update this policy and notify you via our website. For questions, reach us at support@comfymenu.com.

This policy is governed by Ghanaian laws.